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Happy Smile Clinics
Privacy Policy

We respect your privacy by collecting information to a minimum by way of communication forms and analysing collected information with a maximum privacy sensitivity and use it only in the information processes to explain our services to you. In this text, we will tell you about how our privacy policy works.

Our privacy policy

This Privacy Policy (Privacy Statement) explains our commitments for the collection, processing, protection and security of your personal data and your rights regarding these issues.

Above all, we have limited the personal information you provided in the contact forms to your name, surname and phone number. We will only apply your information to describe our services. We would like you to know clearly how we use your information while using our services and how you can protect your privacy.

You can send your questions about this subject to our address [email protected] by e-mail.

Happy Smile Clinics employees comply with the national and international privacy standards and show the necessary sensitivity. You also consent to our collection, use, sharing, preservation and protection of your personal data (name, surname and e-mail address and telephone number) with third parties when necessary.

OUR PRIVACY POLICY EXPLAINS FOLLOWING TOPICS:

How long do we keep personal information?

How do we protect personal information?

Do we share this information with any subsidiaries or third parties?

Can you review or delete the information we collect?

How do we respond to requests we receive under the law?

How will we inform you when your privacy policy change?

How can you contact us to submit your questions?

What is the effective date of our privacy policy?

What is the scope of personal information?

The information we collect contains all kinds of personal information such as the person’s name and surname, mobile and/or fixed phone number, e-mail address, which are intended to directly or indirectly identify the user, which will be briefly referred to as personal information

Happy Smile Clinics undertakes to keep personal information strictly confidential, to consider it as a confidentiality obligation, to ensure and maintain confidentiality, to take the necessary measures and to show the necessary care to prevent all or any part of confidential information from entering the public domain or unauthorized use or disclosure to a third party.

Information can be obtained about users and users’ use of the website and applications by using a technical communication file (cookie). However, users can change their browser settings so that the technical communication file does not arrive or a warning is given when the technical communication file is sent.

We collect information about your interaction with our services, your advertising preferences, and your communication with us. This is the information we receive from the devices (including mobile devices) you use when you access our services from various media.


We collect information using the following methods:

You give us your personal information with the forms you fill out through social media channels, this information is limited to your name, surname and phone number. By sharing this information with us, you give us permission to offer you special advantages, sales, marketing and any communication activities for similar purposes. You can opt out of this list at any time by sending an e-mail to [email protected] .


How do we use your personal information?

With the Customer Management Systems we use, we create a list from the forms you fill out and this list is transferred to the application with secure encryption methods. From here, our customer representatives make a direct call to you and tell you about our services with this call. If you want to take advantage of our services, you will be notified of the requirements and you will be asked whether you want to contact us or not.


How long do we keep personal information?

Your information is kept securely in our systems unless you want us to leave our lists. If you do not want to be searched for any of your notification, we can delete your data directly. For this, you can unsubscribe from our customer list by sending an e-mail to [email protected] .


Do we share this information with any subsidiaries or third parties?

Your information is kept only on Customer Management Systems and access to this information can only be provided by us. We do not indirectly share your information with any third party.

Can you review or delete the information we collect?

For this, you can get information about your information in our customer list, make changes or leave the list completely by sending an e-mail to [email protected] .


How do we respond to requests we receive under the law?

We would like to state that we will comply with all legal responsibilities to be made in accordance with the relevant legislation. You can ask your questions on this subject to [email protected] via e-mail.


How will we inform you when your privacy policy change?

We would like to state that we will announce the necessary notifications on our website via the pop-up method. In addition, the necessary information will be made at the top of this page.


How can you contact us to submit your questions?

You can reach us by e-mail at [email protected] , and you can ask any questions from the live support line on our website.


What is the effective date of our privacy policy?

This privacy policy entered into force on 01.03.2021.

DENTAL TREATMENT GUARANTEE CONTRACT​

At Happy Smile Clinics, we uphold the highest standards of professionalism and patient care. We proudly engage in a mutually signed Dental Treatment Guarantee Agreement with each patient. These official and professional commitments exemplify our rare and ethical approach in today’s dental landscape. This practice is a cornerstone of our dedication to being a world-renowned dental clinic for cosmetic, implant, and advanced dentistry. This Dental Treatment Guarantee Contract symbolizes our unwavering commitment to the satisfaction and well-being of our valued patients.

We always mutually sign a dental treatment guarantee agreement with each patient. Those guaranteed agreements have been an official and professional commitment of Happy Smile Clinics to its patients. Indeed, this is a rare and ethical feature in a dental clinic today and part of our commitment to being one of the best cosmetic, implant, and advanced dentistry practices in Europe. Happy Smile Clinics provide this dental treatment guarantee contract, and the contract’s activation is conditional on mutually signing this contract. You must follow your dentist’s oral care recommendations and rules during & after your treatment for your dental treatments to be under warranty. Happy Smile Clinics are proud to provide its patients with transparent and accurate information for a dental guarantee that clearly and understandably shows all the details of the guaranteed provisions and conditions. In the context of the implementation of this guarantee agreement, it does not cover the patient’s travel costs, visa costs, accommodation costs and other related transport costs. Below you will find one of the most comprehensive guarantees available:
We are not responsible for any medical or/and dental disorder or infection suffered by you which leads to problems with your teeth following your dental treatment procedure (where our negligence does not cause this). In case the dental laboratory work fails, our clinic will cover all necessary clinical and laboratory expenses to correct the problem on your visit to our clinic. In case of any dentistry defects in connection with our clinic for your dental treatment, the necessary corrective works will be provided free of charge within the guaranteed conditions on your visit to our clinic.

In the event of a request, Happy Smile Clinics will guide you through the appropriate procedure, subject to its provisions and conditions, for your dental guarantee to take effect.

Below is a list of treatments covered by this dental treatment guarantee contract and the period for which they are covered:

Dental Implants – Lifetime Guarantee: The implant screw itself is guaranteed against cracking or breaking for a lifetime. If the Dental Implant fails (global statistics show a failure rate of 2-3%), the clinic will replace it with the new one without any charge. Besides, the lifetime guarantee will become invalid if the patient has a biological complication caused by a lack of oral care.

Porcelain Crowns / Veneers – 5 Years Guarantee: The porcelain crowns and veneers are guaranteed against breakages, crumbles, or cementation deteriorations in line with the above dental guaranteed terms and conditions for five years.

Porcelain Dental Bridges – 5 Years Guarantee: Dental bridges are guaranteed against breakages, crumbles, or cementation deteriorations in line with the above dental guaranteed terms and conditions for five years.

Dental Fillings – 1 Year Guarantee: Dental fillings are guaranteed against falling out of your natural tooth in line with the above dental guaranteed terms and conditions for one year.

Dental Inlay / Onlay – 2 Years Guarantee: Dental Inlays and Onlays are guaranteed against breakage, crumbles, or cementation deterioration in line with the above dental guaranteed terms and conditions for two years.

Below is a list of treatments not covered by the guarantee:
Root Canal Treatment: Due to the human body, we cannot provide any form of guarantee for Root Canal Treatment. The treatment success depends on the response of the human body system.

Dental Posts: Dental Posts are applied to weak teeth that require additional strength and stability. Usually, a post is placed on a high-loss tooth surface. This treatment is not guaranteed due to previous damage to the human body and teeth.

Dental Treatment initiated by another Dentist or Clinic: If you have started treatment in another dental clinic and we have been asked to complete the treatment, please do not forget that as we are not responsible for all the treatments carried out, there may be a dispute as to which clinic is liable if a problem arises. Therefore, we cannot give any guarantees in this case.

The guarantee will be invalidated in the following cases:

1- If oral hygiene is neglected,

2- At least once a year, if the patient does not have a routine dental examination that will involve a 2D panoramic x-ray and dental cleaning (invoice required),

3- If the instructions of our Dentists / Oral Surgeons are not followed,

4- If the patient does not fulfil their payment obligations,

5- The effects that occur in the treatment in our clinic because of the treatments performed in other clinics without notice,

6- Temporary veneers, crowns or dentures cannot be guaranteed against breakage or the need for re-cementation by nature,

7- If the patient’s gum tissue or bone shrinks or their compatibility is impaired,
8- If nail eating is a contributing factor to your dental problems,

9- If the patient is interested in sports that may cause dental health problems or injury or activities that may pose a danger associated with them,

10- In case of inserting dental/dental accessories or jewellery that are temporarily or permanently attached to the patient’s teeth, tongue, or lips,

11- Using recreational or prescription drugs or supplements, herbal or otherwise, except as declared during the treatment or after the treatment,

12- In case of accidental damage, for example, the lowering of the denture or damage by a third party,

13- In case of any degree of movement of the dental implant due to the following and similar reasons: a traffic accident, a blow to the face during a sports competition, fighting, a fall, deterioration of the bone structure due to heavy smoking and drug/foreign substance use, etc.,

14- Bone augmentation (bone-forming treatment) is rejected by the biology and/or chemistry of the patient’s own body,

15- If the patient was pregnant during treatment and did not explain us her condition. Pregnancy could be the cause of your dental problems,

16- If the patient is under 18 years of age at the time of treatment and does not reveal her actual age,

17- If an existing disease is not limited to adverse effects on chewing, jawbone, or tissue, including diabetes, epilepsy, osteoporosis, excessive radiation, mental disorders, or chemotherapy,

18- Inappropriate choice of colour, shape and size of the denture or prosthesis by the patient in the clinic. Patients can choose their colour preferences during the preparation process. However, the clinic cannot be held responsible for the patient’s decision if they later decide that they do not like the colour or shape they initially chose,
19- If a significant increase or loss in weight occurs,

20- If the Clinic has provided a gum protector/gum shield/night guard and it is not installed by the patient as recommended,

21- If the patient has been prescribed medication and this is not taken according to the prescribed instructions. In this case the clinic reserves the right to waive all aspects of the dental guarantee.

22- Not coming to any appointment given by our clinic will completely void the guarantee.

23- Excessive and intensive smoking, drug and alcohol use can cause irreversible damage to your general oral health by causing deterioration of your gum health, failure of dental implants, melting and loss of bone structure in the lower and upper jaw, openings between your gums and crowns and veneers. For this reason it is not possible for our clinic to guarantee dental problems caused by heavy smoking-alcohol-drug use.24- A fondness for any foreign substance, food or medicine that is known to raise or lower your blood pressure in a way that is uncontrollable and harmful to your body and to your oral health.

25- Treatments carried out in other clinics, hospitals, or any medical institutions, without prior notice to an ongoing or unfinished treatment in our clinic.

26- Excessive teeth grinding/bruxism.

27- If the patient does not return for the completion of dental treatment within eight months of the last signed consent form (these treatments include but are not limited to Dental Implants / Implant Onlays and Dental Bridges after extraction).

 

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