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Altunizade Mah, Kısıklı Cad, Sarkuysan Ak Plaza A Blok No:4 Kat:3, 34662 Üsküdar/İstanbul
We respect your privacy by collecting information to a minimum by way of communication forms and analysing collected information with a maximum privacy sensitivity and use it only in the information processes to explain our services to you. In this text, we will tell you about how our privacy policy works.
Our privacy policy
This Privacy Policy (Privacy Statement) explains our commitments for the collection, processing, protection and security of your personal data and your rights regarding these issues.
Above all, we have limited the personal information you provided in the contact forms to your name, surname and phone number. We will only apply your information to describe our services. We would like you to know clearly how we use your information while using our services and how you can protect your privacy.
You can send your questions about this subject to our address hello@happysmileclinics.com by e-mail.
Happy Smile Clinics employees comply with the national and international privacy standards and show the necessary sensitivity. You also consent to our collection, use, sharing, preservation and protection of your personal data (name, surname and e-mail address and telephone number) with third parties when necessary.
OUR PRIVACY POLICY EXPLAINS FOLLOWING TOPICS:
How long do we keep personal information?
How do we protect personal information?
Do we share this information with any subsidiaries or third parties?
Can you review or delete the information we collect?
How do we respond to requests we receive under the law?
How will we inform you when your privacy policy change?
How can you contact us to submit your questions?
What is the effective date of our privacy policy?
What is the scope of personal information?
The information we collect contains all kinds of personal information such as the person’s name and surname, mobile and/or fixed phone number, e-mail address, which are intended to directly or indirectly identify the user, which will be briefly referred to as personal information
Happy Smile Clinics undertakes to keep personal information strictly confidential, to consider it as a confidentiality obligation, to ensure and maintain confidentiality, to take the necessary measures and to show the necessary care to prevent all or any part of confidential information from entering the public domain or unauthorized use or disclosure to a third party.
Information can be obtained about users and users’ use of the website and applications by using a technical communication file (cookie). However, users can change their browser settings so that the technical communication file does not arrive or a warning is given when the technical communication file is sent.
We collect information about your interaction with our services, your advertising preferences, and your communication with us. This is the information we receive from the devices (including mobile devices) you use when you access our services from various media.
We collect information using the following methods:
You give us your personal information with the forms you fill out through social media channels, this information is limited to your name, surname and phone number. By sharing this information with us, you give us permission to offer you special advantages, sales, marketing and any communication activities for similar purposes. You can opt out of this list at any time by sending an e-mail to hello@happysmileclinics.com .
How do we use your personal information?
With the Customer Management Systems we use, we create a list from the forms you fill out and this list is transferred to the application with secure encryption methods. From here, our customer representatives make a direct call to you and tell you about our services with this call. If you want to take advantage of our services, you will be notified of the requirements and you will be asked whether you want to contact us or not.
How long do we keep personal information?
Your information is kept securely in our systems unless you want us to leave our lists. If you do not want to be searched for any of your notification, we can delete your data directly. For this, you can unsubscribe from our customer list by sending an e-mail to hello@happysmileclinics.com .
Do we share this information with any subsidiaries or third parties?
Your information is kept only on Customer Management Systems and access to this information can only be provided by us. We do not indirectly share your information with any third party.
Can you review or delete the information we collect?
For this, you can get information about your information in our customer list, make changes or leave the list completely by sending an e-mail to hello@happysmileclinics.com .
How do we respond to requests we receive under the law?
We would like to state that we will comply with all legal responsibilities to be made in accordance with the relevant legislation. You can ask your questions on this subject to hello@happysmileclinics.com via e-mail.
How will we inform you when your privacy policy change?
We would like to state that we will announce the necessary notifications on our website via the pop-up method. In addition, the necessary information will be made at the top of this page.
How can you contact us to submit your questions?
You can reach us by e-mail at hello@happysmileclinics.com , and you can ask any questions from the live support line on our website.
What is the effective date of our privacy policy?
This privacy policy entered into force on 01.03.2021.
We always mutually sign a dental treatment guarantee agreement with each patient. Those guaranteed agreements have been an official and professional commitment of Happy Smile Clinics to its patients. Indeed, this is a rare and ethical feature in a dental clinic today and part of our commitment to being one of the best cosmetic, implant, and advanced dentistry practices in Europe. Happy Smile Clinics provide this dental treatment guarantee contract, and the contract’s activation is conditional on mutually signing this contract. You must follow your dentist’s oral care recommendations and rules during & after your treatment for your dental treatments to be under warranty.
A simple explanation that a treatment will have a five-year guarantee gives little or no information about what the guaranteed contract covers, but Happy Smile Clinics are proud to provide its patients with transparent and accurate information for a dental guarantee that clearly and understandably shows all the details of the guaranteed provisions and conditions. Dentists, Oral Surgeons, Dental Technicians, and Happy Smile specialists make every effort to ensure that your treatment is carried out to the highest standard. Below you will find one of the most comprehensive guarantees available.
– Please note that the total number of treated patients who need to return for corrective treatment is between 1% – 2%; however, in case of any dental problems, Happy Smile Clinics offers you a legal guarantee with this guaranteed contract.
– We are not responsible for any medical or/and dental disorder or infection suffered by you which leads to problems with your teeth following your dental treatment procedure (where our negligence does not cause this)
– In case the dental laboratory work fails, our clinic will cover all necessary clinical and laboratory expenses to correct the problem on your visit to our clinic.
– In case of any dentistry defects in connection with our clinic for your dental treatment, the necessary corrective works will be provided free of charge within the guaranteed conditions on your visit to our clinic.
In the event of a request, Happy Smile Clinics will guide you through the appropriate procedure, subject to its provisions and conditions, for your dental guarantee to take effect.
Below is a list of treatments covered by this dental treatment guarantee contract and the period for which they are covered:
Dental Implants – Lifetime Guarantee:
The implant screw itself is guaranteed against cracking or breaking for a lifetime. If the Dental Implant fails (global statistics show a failure rate of 3-5%), the clinic will replace it with the new one without any charge. Besides, the lifetime guarantee will become invalid if the patient has a biological complication caused by a lack of oral care.
Porcelain Crowns/Veneers – 5 Years Guarantee:
The porcelain crowns and veneers are guaranteed against breakages, crumbles, or cementation deteriorations in line with the above dental guaranteed terms and conditions for five years.
Porcelain Dental Bridges – 5 Years Guarantee:
Dental bridges are guaranteed against breakages, crumbles, or cementation deteriorations in line with the above dental guaranteed terms and conditions for five years.
Dental Fillings – 1 Year Guarantee:
Dental fillings are guaranteed against falling out of your natural tooth in line with the above dental guaranteed terms and conditions for one year.
Dental Inlay / Onlay – 2 Years Guarantee:
Dental Inlays and Onlays are guaranteed against breakage, crumbles, or cementation deterioration in line with the above dental guaranteed terms and conditions for two years.
Below is a list of treatments not covered by the guarantee.
Root Canal Treatment:
Due to the human body, we cannot provide any form of guarantee for Root Canal Treatment. The treatment success depends on the response of the human body system.
Dental Posts:
Dental Posts are applied to weak teeth that require additional strength and stability. Usually, a post is placed on a high-loss tooth surface. This treatment is not guaranteed due to previous damage to the human body and teeth.
Dental Treatment initiated by another Dentist or Clinic:
If you have started treatment in another dental clinic and we have been asked to complete the treatment, please do not forget that as we are not responsible for all the treatments carried out, there may be a dispute as to which clinic is liable if a problem arises. Therefore, we cannot give any guarantees in this case.
IMPORTANT:
The guarantee will be invalidated in the following cases:
– If oral hygiene is neglected,
– At least once a year, if the patient does not have a routine dental examination that will involve an X-Ray and tooth cleaning (invoice required)
– If the instructions of our Dentists / Oral Surgeons are not followed,
– If the patient does not fulfil their payment obligations,
– The effects that occur in the treatment in our clinic because of the treatments performed in other clinics without notice,
– Temporary dentures or teeth cannot be guaranteed against breakage or the need for re-cementation by nature,
– If the patient’s gum tissue or bone shrinks or their compatibility is impaired,
– If nail eating is a contributing factor to your dental problems,
– If the patient is interested in sports that may cause dental health problems or injury or activities that may pose a danger associated with them,
– In case of inserting dental/dental accessories or jewellery that are temporarily or permanently attached to the patient’s teeth, tongue, or lips.
– Use recreational or prescription drugs or supplements, herbal or otherwise, except as declared during the dentist’s examination.
– In case of accidental damage, for example, the lowering of the denture or damage by a third party.
– In case the Dental Implant moves to any degree.
– In case of rejection of Bone Augmentation (bone-forming therapy).
– If the patient was pregnant during treatment and did not explain her condition. Pregnancy could be the cause of your dental problems.
– If the patient is under 18 years of age at the time of treatment and does not reveal her actual age.
– Pregnancy could be the cause of your dental problems.
– If an existing disease is not limited to adverse effects on chewing, jawbone, or tissue, including diabetes, epilepsy, osteoporosis, excessive radiation, mental disorders, or chemotherapy.
– Inappropriate choice by the patient of the colour, shape, and size of the dental prosthesis or prosthesis. In preparation, patients can choose their colour preferences. Still, the clinic cannot be held responsible for the patient’s decision if they later decide that they do not like the colour or shape they initially chose.
– If a significant increase or loss in weight occurs,
– If the Clinic has provided a gum protector and it is not installed as recommended,
– If the patient has been prescribed and not taken according to the specified instructions. In such a case, the clinic reserves the right to override all aspects of the dental guarantee.
– Not coming to any appointment given by our clinic will completely void the guarantee.
– Smoking is a cause that contributes badly to your dental problems.
– Fondness for any activity or drug known to raise or lower your blood pressure artificially.
– The effects of the treatment in our clinic because of the treatments carried out in other clinics without notice.
– Excessive teeth grinding/bruxism.
– If the patient does not return for the completion of dental treatment within eight months of the last signed consent form (these treatments include but are not limited to Dental Implants / Implant Onlays and Dental Bridges after extraction).
This guarantee does not cover the client’s travel and accommodation-related expenses.
If you have questions about your dental treatment guarantee, please do not hesitate to contact us.
e-mail: hello@hsctr.com
